Returns, Refunds & Warranty


Click on any of the following headings to find out more about our returns, refunds and warranty policies and procedures:

Unwanted Item Returns

If you are not happy with your Nextday purchase, please let us know why. We will happily take any feedback about why you are returning your item to improve the customer experience of our products.

If you change your mind on your purchase within the first 28 days of receiving the item from purchase, you can return the item back to us for a full refund.

If you change your mind about the item after the 28 days returns window, and the item is not faulty, we would not be able to arrange a full refund. A replacement of an alternative item may be offered subject to conditions – please contact our team regarding what they can offer.

If the purchase from our store is non-faulty and being returned due to: personal preference, the incorrect item is purchased, the incorrect quantity purchased or other conditions, then Nextday Filters will not supply a free returns procedure for returning the item and postage costs will not be refunded by Nextday Filters. A re-stocking fee may also apply for large orders.

If you would like to return your item, please email us at hello@nextdayfilters.co.uk.

Please include the following information within your email to ensure that our customer service team can assist with your return as quickly as possible:

  • Full name and address
  • What product you are wishing to return
  • Why you are returning the item
  • Please confirm that you wish to have a refund

Once you have sent this information over to us, we will ensure that we get in touch with you as soon as possible.

Direct to us

If you want to return the item, we can supply you with our address so that you can arrange your own return.

We would advise using a tracking service to get the item back to us as we cannot be held liable for any missing parcels on the way back to us. If you do not have proof of postage this may delay the returns, replacement or refund process.

Faulty Item Returns

Our aim is to give any support on the use of your product. However, if we cannot resolve the problems you are having within our customer support and technical support team, we will happily issue you with our returns procedure.

Nextday customers have a standard 28 days from the date of purchase to return a product for a full refund, whether the product is faulty or non-faulty. A replacement option will also be available within the first 28 days.

After the 28 days of purchase, a replacement option will only be offered. No refund option will be available after this period.

You will only be able to return the item for a refund or replacement as per the windows above. The returns window and warranty varies on the item and the warranty of the item is clearly stated on the product page for your reference.

If you would like to return your item, please email us at hello@nextdayfilters.co.uk.

Please include the following information within your email to ensure that our customer service team can assist with your return as quickly as possible:

  • Full name and address
  • What item you are wishing to return
  • Why you are wishing to return the item
  • If you would like a replacement or a refund

Once you have sent this information over to us, we will ensure that we get in touch with you as soon as possible.

To get the faulty product back to us, we will issue you with our free returns procedure as standard. If you choose to not use our free returns procedure, we will not compensate for the costs of arranging an alternative courier or service.

Royal Mail

We use a Royal Mail free returns service for UK customers to get your faulty purchase back to us. This is used for parcels under 20kg in weight and dimensions no greater than 61cm (L) x 46cm (W) x 46cm (D).

Please ensure that the returned item is within its original packaging or another suitable box. The returning package should include all parts that were included in your purchase.

Once the item has been packaged appropriately and according to the guidelines provided in our free returns procedure, the item is able to be dropped off at your local post office and get on its way back to us safely!

Please be advised that we recommend customers to keep their proof of postage receipt in case the item is lost or other problems occur during its return.

Please note that the item takes approximately two days to arrive back into the hands of our warehouse staff. We aim to process and initiate the refund or replacement procedure for you within a 1-2 working days.

DPD

For our heavier products, we may arrange a DPD drop off label service to get the product returned to us. This will be arranged by an Nextday Filters customer service member if you meet the requirements for this service.

Please note that this service is only provided for our heavier products that require returning and will be at no expense to you if it is a faulty product.

 Direct to us

If you do not want to return the item using our free returns procedure above, we can supply you with our address so that you can arrange your own return.

We would advise using a tracked service if you choose to arrange your own postage as we cannot be held liable for any missing parcels. If you do not have proof of postage this may delay the returns, replacement or refund process.

Please note that in this case we will not refund any of the postage costs to get the item back to us as we have supplied our free returns option. The refund and/or replacement process will still be arranged as usual on our end.

Returns Terms & Conditions

  • Returned goods should contain all parts that were included when received by you. Please return all parts in the original box or within suitable packaging. Nextday Filters is entitled to refuse the return or deduct from a refund any diminution of value as a result of the product not being in the above condition.
  • A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which you can handle the goods is the same as it would be if you were assessing the item in a shop.
  • We are only able to exchange like for like products. If you require a different item you will need to opt for a refund and place a new order.
  • All returns must have a completed returns form.
  • We will refund you to your original payment method.
  • We make no charge for returns, there is no restocking fee.
  • Please do not send your purchase back to the manufacturer unless you have been advised to.
  • Any items must be returned within the warranty period of the product.

Warranty

All BRITA products available on the nextday Filters website come with a 1 year manufacturer warranty. Should your product develop any faults during its warranty period due to defective materials or functionality, it can be packaged and sent back to BRITA directly.

For more information, visit: www.brita.co.uk/warranty

Spare Parts

If you require spare parts for your BRITA product, it is recommended you contact the manufacturer directly.

The BRITA Customer Care Team contact telephone number is: 034474 24800 (Mon – Fri 9:00am – 5:00pm)

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